Benchmarking is an inexact science with a real downside. When employers look at the 'average' (or the 'top' ) practice with the express purpose of adopting the 'best', they simply miss the point. […]

The idea that “every line is the perfect length if you don't measure it,” has always imposed upon me an image of someone wearing blinders and insisting that their performance and their work is[…]
by
Chris Hoyt
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