nps

2 posts
CandidateSatisfaction
CandidateSatisfaction

Candidate Experience/ Talent Acquisition/ Leadership/ nps/ Awards/ feedback

Bad Candidate/Customer Satisfaction Score? Just Buy A Better One.

While it could be argued that a Net Promoter Score (NPS) is the gold standard for measuring customer satisfaction, what isn't often argued is the value that a company can derive from properly[…]

measuring-candidate-experience
measuring-candidate-experience

Candidate Experience/ Talent Acquisition/ CandEs/ net promoter score/ Operations/ TalentBoard/ nps/ Analytics/ Branding & Marketing/ careerxroads

Measuring Candidate Experience: Make NPS Your Baseline

Fred Reichheld introduced the customer-focused, Net Promoter Score (NPS) in his 2003 Harvard Business Review, “The One Number You Need to Grow” and we're certain the connection to today's[…]

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